KEFF’S TERMS AND CONDITIONS
These are the terms and conditions on which we supply products to you, whether via our website (keff.co.uk) (“Website”) or from our premises at 14 Hodford Road, London, NW11 8NP (“Premises”).
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact Keff by emailing us on [email protected] before you place an order.
INFORMATION ABOUT US
Our Website is operated by Keff Limited (“we“, “our” or “us“). We are registered in England and Wales under company number 9353093 at 4th Floor, 100 Fenchurch Street, London EC3M 5JD.
Our VAT number is 297 7233 57.
Subject to minimum delivery spends, we offer a delivery service to certain prescribed London postcodes to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to order our products delivered to your door although you may collect any products you order from our Premises or arrange for your own collection at your own cost.
For the safety of our drivers, a driver will only deliver to the main door or reception when delivering to apartment blocks, flats or hotels.
ORDERING AND DELIVERIES
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
We currently deliver our products two days a week, on Tuesdays and Fridays. Our products are made early that morning and delivered later on the same day (“Delivery Day”). We try to ensure that our products are as fresh as possible when you receive them. In the future we may introduce additional Delivery Days. In that event, our Website will be updated, and you will be able to place orders for your chosen Delivery Day from those that are available. In that event, references to Delivery Day in these terms and conditions will be to your selected Delivery Day. We reserve the right to increase and decrease the number of Delivery Days, or not to accept orders on certain Delivery Days (in which event our website will so indicate).
Orders that are standalone (“One-time Purchase”) must be placed by 10am one day prior to Delivery Day. For example, orders required for Tuesday delivery must be received before 10am on the preceding Monday. Orders received after this deadline will be assigned to the next delivery date. Similarly, if you wish to receive delivery on Friday, you will need to place your order before 10am on the preceding Thursday. Orders received after this deadline will be assigned to the following delivery date.
Deliveries are chargeable (see our Website for the current rate and conditions) and Keff reserves the right to change delivery fees from time to time. Deliveries take place between 10am – 2pm on Tuesdays and Fridays (and at the same time when new Delivery Days are introduced). Unfortunately, we cannot allocate delivery slots or time as our drivers will choose the best route to take according to traffic and distance on the Delivery Day.
When you place an order, you will be asked to specify a safe place (“Safe Place”) where orders can be left in case you are not at home. A safe place should ideally be sheltered in case of rain or direct sunlight or, alternatively, could be with a neighbour. Please bear in mind that products will deteriorate if not refrigerated within a relatively short time, and it is not suitable to opt for a Safe Place (other than a neighbour) in warm weather conditions. Please advise your nominated neighbour that they will need to refrigerate your order for you to enjoy it at its best.
When we deliver to a Safe Place, we will confirm to you by text that your order has been left in the Safe Place. For avoidance of doubt, when we deliver to a Safe Place it is a confirmation that you received your order, as if it was handed to you in person. We cannot accept responsibility or liability for your order after it has been left in a Safe Place, so if anything happens to it, for example, if it goes missing or gets eaten, we will not refund you.
In case you, or your nominated neighbour (if you nominated a neighbour as a Safe Place) are not at home, or do not answer the door after a few rings or knocks on the door, your order will be returned to our premises and you will have a chance to collect it as per our collection terms below. You will not be entitled to receive a refund for your order, or for the delivery fee that we charged you, as a delivery has been attempted.
Remember, we will only attempt to deliver your order once, so please ensure you have given us details of where to leave your purchase if you are not going to be at home. We would recommend that you always select order collection (see Collection section below) from our premises if you know that you are going to be out on the Delivery Date and you will also benefit from no delivery charge.
For your convenience we are also offering a subscription service for the delivery of weekly repeat orders on Fridays. This should overcome the need for you to remember to place an order and avoid disappointment. Should you choose this option you will be able to create a basket of items you wish to receive on your chosen Friday Delivery Date.
Subscription orders must be placed by midnight (12pm), two days prior to Delivery Day. For example, your order for a Friday delivery must be received by 12pm on the preceding Wednesday (2 days before). Orders received after this deadline will be assigned the next Friday delivery date.
Payments will be taken on the Wednesday preceding a Friday delivery. For example, if you place a subscription order on Monday, money will be collected from your account on Wednesday (2 days later), and your delivery will be made on Friday (2 days later). If, for example, you place your order on Thursday, money will be collected from your account on the following Wednesday (6 days later) and your delivery will be made on Friday (2 days later). If your order is placed on any day except Wednesday, your order confirmation will show £0 (zero) total value and you will not be charged until the Wednesday preceding your Friday delivery. Subscription orders placed on Wednesday will be charged immediately.
You are free to stop or cancel your subscription on our Website. As money is collected from your account on Wednesday (2 days prior delivery) you should stop or cancel you subscription by Tuesday 12pm (midnight). Failure to stop or cancel your subscription by this time will result in your next scheduled Friday order to be fulfilled. Your subscription will terminate immediately thereafter.
If you choose to collect your order from our Premises you will not be charged a delivery charge (unless you are collecting your order as a result of us attempting but failing to deliver your order to you or to a Safe Place), and you can do so on the Delivery Day between 3pm and 7pm. Our premises are located at 14 Hodford Road, London, NW11 8NP. We do not have the ability or the capacity to keep orders on our premises beyond 7pm. Failure to collect your order between these hours will mean that you forefit your right to receive your order and no refund will be issued.
PRODUCTS AND ALLERGENS
All products are subject to availability. We only sell vegetarian dishes, some of which are also suitable for vegans.
Our dishes have been tested and analysed by a reputable food laboratory company for shelf-life verification, microorganism identification and nutritional value. Our packaging contains labels with nutritional content, allergens information and a use by date. You should note that our nutritional values and weights are given as a guide and cannot be totally accurate due to the fact that our dishes are prepared by hand and not machines.
We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts. For full ingredient lists, nutritional and allergen information refer to product description on our Website or you can find it on our product packaging labels.
We work in an environment where there is a risk of cross-contamination between ingredients. If you have an allergy we kindly ask that you do not order online. Instead, please send us an email on [email protected] describing your allergies and we will respond to it.
You have the right to cancel an order by simply going to your personal account on our Website.
If you wish to cancel an order (a One-time Purchase or subscription), you must do so by giving us at least 24 hours advance notice before the Delivery Day in which the order is due to be delivered. For example, if you wish to cancel an order that is due to be delivered to you on Friday, you must cancel your order by the preceding Thursday 10am. An order that is cancelled after this time will be charged in full and no refund will be due to you.
In the unfortunate circumstance that Keff needs to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
PRICE AND PAYMENT
Prices are quoted on our Website and may change from time to time, although changes will not affect orders already placed (unless due to a technical error).
When you place an order on our Website you will be charged through our payment gateway when you confirm your order. We do not accept or offer other method of payments outside our Website payment gateway. Therefore, we do not accept cash payment for our products and our drivers do not carry cash on them. Should you wish to tip the driver you can do so at the point of delivery. You are not obliged to do so and this is entirely your decision.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any liability which cannot legally be limited or excluded.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
If you wish to contact us, you should contact us using our email [email protected]
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event“).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Accident or breakdown of the mode of transportation used to deliver your order;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; or
- non-performance by suppliers or subcontractors,
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us whether oral or in writing.
VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
THIRD PARTY RIGHTS
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
LAW AND JURISDICTION
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.